GENERAL TERMS AND CONDITIONS

  • 1. INTRODUCTION

    1.1. These General Conditions of Sale (hereinafter only “General Terms“) govern the acquisition, via the internet, of the products presented on the website www.csatroniboccea.it (the “Products“) (the “Site“) operated by Caffe Castroni di Scaglione e C. Snc – p.iva 01618941007.

    1.2. These Terms and Conditions constitute an integral and essential part of the contract to purchase any product or order (as defined in Section 2, Section 2.1). It involves the acceptance by the customer.

    1.3. By placing an order on the website, you represent that you have read the details of the product or products covered by the order, the General Conditions of Sale, the payment methods and proposals of the whole process. with reference to Articles 48 and 49 of the Legislative Decree. N. 21/2014, which states that the customer will receive by e-mail all the information necessary to identify the seller. The customer will keep together with the e-mail, the acceptance of the contract.

  • 2. GENERAL CONDITIONS

    2.1. By clicking on “Confirm Order”, the Customer is making a contract proposal to Castroni, in accordance with articles 1326 and 1329 of the Italian Civil Code, concerning the items in the cart (the ” Order’). Without obstructing the rights of withdrawal pursuant to the following Step 5, the customer is committed to keeping the firm order, pursuant to art. 1329 of the Civil Code, for ten (10) Business Days after sending the item(s), if the ordered item is marked as “available”. In the remaining cases, the order will be irrevocable, in accordance with art. 1329 of the Italian Civil Code, for fifteen (15) working days.

    2.2. The order is confirmed by Castroni through by e-mail, sent to the email address supplied by the customer. The answer is generated automatically by the system and cannot be considered in itself acceptance of the order, but only a confirmation of receipt.
    This confirmation message will contain the date and time of receipt of the order and a ‘Customer Order Number’, to be used in any further communication with Castroni. The message will include all data entered by the customer who agrees to verify the correctness of the information and communicate any corrections, as described in this document. The Customer can also check the status of their order by the email received after submit the order .

    2.3. With the receipt of the explicit confirmation of the order in writing by the customer, sent by Castroni or, in the absence of such confirmation, with the delivery of the items included in the order, shall be deemed as entered into a binding contract between Castroni and the Customer (the “Agreement“).

    2.4. It excludes any right of the Customer to damages or compensation, and any contract or tort liability for any direct or indirect personal issues and / or property, caused by the rejection, even partial rejection of an order.

    2.5. The customer can only purchase products in the electronic catalog of the site, and only order products that are viewable at www.castronicoladirienzoshop.it, as described in the relevant information sheets. Images and technical data of a product may not be complete and comprehensive of its own characteristics, but different for example for weight, color, nutritional value, etc.
    The data sheets are almost always reproduced faithfully with the information entered by the manufacturers using their product data sheets. However, in case of differences between the product details of the site and the product sheet used by the manufacturer, you have to rely increasingly on the latter.

    2.6. The customer can only purchase products in the electronic catalog of the site which is viewable at www.castronicoladirienzoshop.it, as described in the relevant information sheets. Images and technical data of a product may not be complete and comprehensive with the characteristics, but may also differ for example in weight, color, nutritional value, etc.
    The data sheets are always reproduced faithfully, with the information entered by the manufacturers in their product data sheets. However, in case of differences between the product details from the site and the product sheet exposed on the manufacturer, you should rely increasingly on the latter.

    2.7. All prices on this website are meant as retail prices and include IVA. Castroni reserves the right to change prices at any time without notice, unless the customer’s order has not been confirmed by Castroni under Step 2, Section 2.3 of this Agreement. In this case, the price is no longer able to be changed. Moreover, in the case of price changes after the order was sent by the customer and before the confirmation by Castroni, a timely, email will be provided with the new price to the customer, who can accept the change or reject it and cancel the order, in the latter case without incurring any extra costs. The acceptance of the change must be communicated to Castroni by email or fax within 10 working days from when the change was communicated, otherwise, once said period has elapsed without sending any confirmation from the customer, the change will be automatically rejected and the order will be canceled.

    2.8. Since the site publishes a considerable number of products, it is always possible that, despite the best attention by Castroni, some of the published products may contain an incorrect price. If the actual price of a product is higher than that published on the website, Castroni, in its sole discretion, will contact the customer before delivery of the product, to receive its consent to receive the goods at the actual price, or reject the order.
    Castroni is however not obliged to act on a purchase of a product at a price (wrong) lower than the actual one, even if the order confirmation has already been sent. In this case, therefore, nothing will be given to the customer by Castroni.

    2.9.On certain products that are subject to temporary price promotions, Castroni reserves the right to accept orders by reducing the amount, upon notice and acceptance by the customer. If there is no notification, the order will be canceled without any obligation towards Castroni, and the customer will not incur any fees.
    Prices in promotion are always valid always until the stock of the product has run out.

    2.10. In the event that the customer should return the products purchased, shipment will be arranged exclusively to the headquarters of Castroni Boccea in Via di Boccea 173, 00166– Roma (RM).

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