Under Articles. 52 and seq. of Legislative Decree. n. 21/2014, executed in implementation of Directive 2011/83 / EU on consumer rights, amending Directives 93/13 / EEC and 1999/44 / EC and repealing Directives 85/577 / EEC and 97/7 / EC , you define the customer as “Consumer”, a natural person who concludes a purchase at a distance or away from business premises, for purposes not related to his profession or business, or does the purchase by indicating in the order form a reference to IVA , which has the right to terminate the purchase contract for any reason, without explanation and without penalty, except as determined by the Consumer Code in Sections 1.4, 1.5 and 1.6.
1. RULES OF REQUEST
To exercise the right of withdrawal, the customer will have to send to Castroni Boccea. (hereinafter Castroni), via email, PEC, fax or letter, an explicit declaration of withdrawal from the contract, no later than 14 days from the date of receipt of goods by or a third party designated. To this end, Castroni provides the customer a withdrawal form available at: https://www.castroniboccea.it/en/store
2. RETURNED GOODS
Having received the notification of the customer, Castroni sends an email with the same form of exercising the right of withdrawal provided with an authorization number, which must be attached by the customer outside the package in which the goods will be placed. The customer will have to send the goods in their original packaging to Castroni (at the address indicated on the form of Return) within 14 days of receipt of the form of exercising the right of withdrawal, by mail or courier.
3. MANDATORY CONDITIONS
The right of withdrawal is subject to the following mandatory conditions:
3.1. the right of withdrawal applies to products purchased in its entirety; it can be exercised only on the withdrawal of the product purchased;
3.2. the products must be returned intact and in original packaging, complete with all its parts (including packaging and any documentation and accessories); To limit damage to the original package, we recommend inserting, whenever possible, in a second box on which we must affix the RMA number (authorization code to return) issued by Castroni; It should be avoided in all cases, the attachment of labels or tape directly on the packaging of the product;
3.3. the property subject to the right of withdrawal must be returned with no signs of use, except those that are compatible with the execution of a normal test article;
3.4. shipping costs for the return of goods are charged to the customer; if the customer asks Castroni to arrange the handover of the goods on his/her behalf, Castroni will charge the customer the cost of the service provided, equal to € 15.00;
3.5. the shipment, until the certificate of receipt reaches the headquarters of Castroni, is always under the full responsibility of the customer;
3.6. in case of damage to the goods during transport, Castroni notify the Client about the incident (within 5 working days of receiving the goods), to enable him/her to file a timely complaint against the carrier of his/her choice and to obtain reimbursement of the value of goods (if insured); in this case, the product will be made available to the customer for his/her return, with the simultaneous cancellation of the request for withdrawal;
3.7. Castroni is not responsible in any way for damage or theft / loss of goods returned for refund.
The right of withdrawal does not apply:
4.1. for all orders in which the price that consumers have to pay is no more than € 50.00;
4.2. for the supply of goods made to specifications or clearly personalized;
4.3. for the supply of goods which are liable to deteriorate or expire rapidly;
4.4. for the supply of sealed goods which are not suitable to be returned for hygienic reasons or related to the protection of health and were unsealed after delivery;
4.5. for contracts concluded with Professional customers.
With reference to Subsections 4.3. and 4.4. of the Consumer Code, listed above, the customer is informed and agrees that among the products that “are liable to deteriorate or expire rapidly” is all food (wines, spirits and beverages) and cosmetics, since the characteristics and the quality of these types of products are also susceptible to alteration as a result if conservation is not appropriate. Therefore, for reasons of hygiene and the protection of customers, the right of withdrawal is only applicable for products purchased on the site that can be returned to Castroni and put back on the market without endangering the health of consumers (such as books, kitchen utensils , ceramics, small appliances, etc.).
In the case of the legal and regular exercise of the right of withdrawal by the customer, Castroni will refund the full amount paid, including transport costs (except for the additional costs arising from the eventual choice of a type of delivery other than the type that is a less expensive delivery offered by Castroni), without undue delay and in any event no later than 14 days from the date of receipt of the cancellation notice, upon receipt and verification of the goods.
The repayment will take place using the same payment method used for the initial transaction, unless the customer has expressly agreed otherwise: by transfer of the amount charged on the credit card, then, or by transfer of the transaction on PayPal, or by bank transfer. In the latter case, the Buyer shall promptly provide the information to the bank on which to obtain reimbursement (IBAN, exact name on the account, name and headquarters of the Bank).
In cases of exclusion of the right of withdrawal or if this is requested by not respecting the manner set out in Sections 1, 2 and 3, Castroni will return to the Customer the Products purchased by charging the same shipping costs.